The claim is never in one place
Correspondence sits in email. Restrictions live in a PDF. Notes live somewhere else. When the carrier asks for status, someone rebuilds the story under pressure.
Platform · Case & caseload
One case file for the whole workers’ compensation story
Nurse case managers do not lose the claim in the clinical work. They lose it when the file is scattered. MediCase keeps the people, the tasks, the documents, and the communication on one record.
The daily reality
What goes wrong when the case has no home
Best-practice case management starts with a single source of truth. If the file is rebuilt from inboxes every time someone asks for status, accuracy and credibility both suffer.
Follow-ups hide until they hurt
Provider callbacks, work-status checks, and adjuster asks live in sticky notes and inboxes. One missed date turns into a scramble, or a credibility hit with the claim.
Assignment and ownership get fuzzy
Without a clear case record, it is hard to see who owns the file, what is overdue, and what still needs a person before the day ends.
Care details drift off the file
Medications, providers, and case communication matter to the nurse’s day. When they are not on the same record as tasks and documents, coordination slows down.
How MediCase helps
Open one record instead of five systems
The case create path covers member info, client and employment, claim details, injury and provider, and assignment. Day-to-day work continues from the CM Workspace, where the caseload and the file stay connected.
01One case file
Member, employer, claim, injury, and assignment sit with tasks, notes, medications, providers, and case communication on a single record you can open and defend.
02CM Workspace
See the caseload, open the file, and know what needs attention next without rebuilding status from email threads and shared drives.
03Tasks and deadlines
Due work is visible by role. Assignment in the create flow is a staff step, not an AI nurse picker. People stay accountable for the file.
04Documents on the file
Attachments stay on the case for review. A case manager can generate a summary of a supported filed document when a long report needs a quick read.
05Email and fax queues
Inbound and outbound queues are tied to case work so operative reports, authorizations, and employer updates have a home on the file.
06Care coordination on the case
Medications, providers, and case communication live on the same file. They are part of the case, not a separate product page or side system.
FAQ
Straight answers about the case file
Grounded in what the product actually provides for caseload work.
What belongs on a MediCase case file?
Member, employer, claim, injury, and assignment, plus tasks, notes, medications, contacts, documents, communication, billable time, and work-status dates.
Does MediCase automatically assign cases to nurses?
No. Assignment in the create flow is a staff step. Incoming mail can link to the nurse already on a matched case when confidence is high.
Is this only for workers’ compensation?
Workers’ compensation is the primary product story. Disability and return-to-work dates sit on the same case file when your team tracks them.
Keep exploring
Related platform pages
Mail, billing, oversight, and AI sit next to the case file, not in a separate product fantasy.
Put the clutter on the file
Start with the caseload you already run. Larger plans are reviewed before a workspace is created.