Question 1

What is MediCase?

Accepted Answer

MediCase is a case-management workspace for workers’ compensation and disability case management. It holds the case, tasks, documents, incoming email and fax, billable time, and return-to-work dates. AI is used to match incoming mail to a case and to summarize a document after it is filed.

Question 2

Who is it for?

Accepted Answer

Nurse case managers, independent case managers, and the firms, TPAs, and carrier teams that run a workers’ compensation or disability caseload.

Question 3

Is MediCase HIPAA compliant?

Accepted Answer

MediCase is HIPAA compliant. BAAs are in place. MediCase is SOC 2 ready.

Question 4

How does MediCase use AI?

Accepted Answer

On incoming email and fax, MediCase suggests the matching case and can link a high-confidence match to that case and its nurse. Uncertain matches stay for a person. You can reject a wrong match. After a document is filed to the case, a case manager can generate a summary of that document. AI abilities can be adjusted by the organization’s admin. MediCase does not diagnose, decide claims, or give clinical advice. It does not suggest tasks or produce an AI analytics dashboard.

Question 5

Does MediCase replace case managers?

Accepted Answer

No. It files the work and gets incoming mail to the case. Clinical judgment stays with the case manager.

Question 6

What happens when I choose Get Started?

Accepted Answer

You go to signup, enter your organization, and choose a plan. Some plans create a workspace after payment. Larger plans are reviewed before a workspace is created.

Question 7

Can we import our current cases?

Accepted Answer

Ask during signup. Import of an existing case list is not something this site can promise from the product screens that were reviewed.

Question 8

What billing steps exist?

Accepted Answer

Time and expenses are logged on the case. Items move through Unbilled and Ready to Bill. A rejected item keeps the reason and can be resubmitted. Changes are kept in an audit trail.

Question 9

Can an independent case manager use it?

Accepted Answer

Yes. Independents use the same case file as a firm. Users, clients, and templates are still set up as part of the workspace. There is not a separate independent-only product in the case-management app.

Straight answers before you start

Manage cases, log billable time, and keep work moving