Mail and fax with no home
Operative reports, authorizations, and employer updates land unlabeled. Someone has to hunt the claim number, guess the nurse, and hope the file stays complete.
Platform · AI & automation
Incoming email and fax, matched to the case
The best AI for case management is boring in the right way: it files the mail, keeps uncertain matches for a person, and never pretends to be the clinician.
Why mail breaks the caseload
If the message cannot find the nurse, the file is already late
SEO and buyers both reward clarity: say what the AI does, say what it refuses to do, and show the human checkpoint.
Sorting that steals clinical hours
When every inbound message is a manual triage job, the nurse spends the morning filing paper instead of managing the injured worker.
AI that overclaims
Teams have seen “smart” dashboards that invent tasks or clinical advice. That erodes trust. MediCase keeps AI narrow: match the mail, summarize a filed document.
No person in the loop
High-confidence automation helps. Blind automation hurts. Uncertain matches must stay visible for a human decision.
Capabilities
What AI does here, and what it does not
No smart task suggestions, missing-detail flags, or AI analytics dashboard. Intake plus filed-document summaries only.
01Suggested case match
Incoming email and fax are read and matched to an existing case. High-confidence matches can link to that case and the nurse already assigned to it.
02Person reviews uncertain matches
If the match is uncertain, a person chooses. You can reject a wrong match before anything is filed.
03Attachments on the case
Attachments can be filed to the case for review. Open cases can land in a pending-review state when automatic filing is on.
04Summary of a filed document
After a supported document is on the case, a case manager can generate a summary of that document, not of every raw inbox message.
05AI abilities can be adjusted
The organization’s admin can adjust AI abilities. Internal admin roles are not discussed on the website.
06Human in the loop
Intake matching is assistive. Clinical judgment stays with the case manager.
What MediCase AI will not do
- No medical diagnosis
- No automated claims decisions
- No clinical advice
FAQ
AI questions we answer plainly
How does MediCase use AI?
On incoming email and fax, MediCase suggests the matching case and can link a high-confidence match to that case and its nurse. Uncertain matches stay for a person. After a document is filed, a case manager can generate a summary of that document.
Does MediCase diagnose or decide claims?
No. MediCase does not diagnose, decide claims, or give clinical advice. It does not suggest tasks or produce an AI analytics dashboard.
Can we turn AI features down?
AI abilities can be adjusted by the organization’s admin. We do not publish internal settings paths on the website.
Start with your caseload
Choose a plan. Larger plans are reviewed before a workspace is created.