01Suggested case match
Incoming email and fax are read and matched to an existing case. High-confidence matches can link to that case and the nurse already assigned to it.
AI workflows
Incoming email and fax, matched to the case
MediCase uses AI to help get mail onto the right case and to summarize a document after it is filed. It does not diagnose, decide claims, or give clinical advice.
Capabilities
What AI does here — and what it does not
No smart task suggestions, missing-detail flags, or AI analytics dashboard. Intake plus filed-document summaries only.
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02Person reviews uncertain matches
If the match is uncertain, a person chooses. You can reject a wrong match before anything is filed.
03Attachments on the case
Attachments can be filed to the case for review. Open cases can land in a pending-review state when automatic filing is on.
04Summary of a filed document
After a supported document is on the case, a case manager can generate a summary of that document — not of every raw inbox message.
05AI abilities can be adjusted
The organization’s admin can adjust AI abilities. Internal admin roles are not discussed on the website.
06Human in the loop
Intake matching is assistive. Clinical judgment stays with the case manager.
What MediCase AI will not do
- No medical diagnosis
- No automated claims decisions
- No clinical advice
Start with your caseload
Choose a plan. Larger plans are reviewed before a workspace is created.